Recently, I was trying to deploy my first Software As A service application (wwww.massrefunds.com). I was looking for a provider and my friend googled and found JavaServletHosting.com Everything on the site looked fine. I immediately signed up and tried to set up my account. The experience was horrible and both technical abilities and customer service was really bad.
I signed up not knowing 'Spring' framework would not be supported. I mean a provider that hosts commercial applications and claims to be an expert on Java hosting should support the most commonly used Java Frameworks right ? Wrong !This was my mistake. But they could have been upfront about this on their site. After many hours of fire fighting and trying , i opened a ticket with them. they said i had violated my contract by using Spring in my application.
When i asked to cancel my service plan and followed up about a refund, they said a refund will not be issued as i was in violation. When i reminded them of the statement on their website ..
Is there a 100% money-back guarantee?
Try our service absolutely risk-free! If you wish to cancel your account for any reason within the first 30 days, you will receive a full refund for all base hosting fees. This is a no-questions asked, full refund, 100% money back guarantee of all base hosting fees. You have nothing to lose! This offer applies to the initial contracted term and does not include domain name registration or SSL certificates (external fees). If you took advantage of a special offer that gave you domain registration free, your refund will be less the posted cost for the domain registration"
This is the email i got
No, the termination request facility prompts for a termination request date, and you filled in the end date of the current billing cycle. Additionally, you are not eligible for the money-back guarantee as your account was already flagged for a breached of contract for violating your Terms of Service by deploying an API/Framework that was explicitly disallowed per your Usage Policy (which was presented to you twice during sign-up and for which you acknowledged as both read and agreed to). Your Terms of Service clearly stated:
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Accounts utilizing more than 1GB of the allotted bandwidth or violating the Usage Policy within the first 30 days are not eligible for the money back guarantee.
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Your negligent deployment of said violation caused an outage to other customers to which we had to compensate for the outage.
Here is another email from them.
The Usage Policy can be found on our website directly under the Terms of Service link.
On the first page of the order form, you are told to review the Usage Policy for API/Framework exclusions, and before submitting payment you are required to acknlowedge that you have both read and agree with the Terms of Service, which includes the Usage Policy. It is no fault of ours if you blindly engaged in service without reading the Usage Policy after being presented with it *twice* before being permitted to make payment. Spring is very commonly excluded on shared hosting platforms as it is not designed for such a platform, and we are one of the *very few* providers that actually tell you it is excluded UP FRONT. A deployment of it will only be viewed as negligence as it can and does negatively impact the service to others, and we therefore will not provide a refund for said act of negligence.
You were not bombarded with emails; you were sent an email at each stage of the account creation/setup process (as it noted would occur on our site), and ALL plans support FTP. An upgrade was not necessary to gain FTP capabilities (which you were told via support). Your FTP username/password were in one of those emails that were sent when you originally sign up for service. Again, failure to read the information is no fault of ours.
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Final word : Stay away from them.
I soon found my new provider. They clearly state that Spring is supported on the first page
http://www.dailyrazor.com/java/private_tomcat.php
Their service is awesome. You can email them and they get back to you in 10 minutes. I highly recommend DailyRazor.com for your Java Hosting needs.
Read other reviews at http://www.webhostingstuff.com/review/JavaServletHostingcom.html
Tuesday, November 18, 2008
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